User Data Deletion Instructions
Effective: June 2026 · Last updated: June 2026
You may request deletion of personal data associated with Bawaya.io services at any time. This page explains how to submit a deletion request and what to expect.
How to Request Deletion
- Email Bawaya support at bawaya.2019@gmail.com with the subject line: Data Deletion Request
- Include the following information:
- Your full name
- Phone number and/or email address associated with our service
- Business or client context (if applicable)
- Whether you are requesting deletion, access, or both
- Identity verification may be required to confirm your identity before we process the request. We will contact you within a reasonable timeframe.
Scope of Deletion
Upon a verified deletion request, we will delete or anonymize your personal data from our systems, including:
- Lead and customer contact information
- Booking and appointment data
- Proposal data associated with your account
- WhatsApp message metadata stored in our systems
Limitations
Some data may be retained when required by:
- Legal or regulatory obligations
- Security audit and fraud prevention requirements
- Contractual obligations to our business clients
In such cases, we will inform you of what data must be retained and the reason.
Meta / WhatsApp Business Data
If your data was received through Meta or WhatsApp Business integrations (for example, if you interacted with a business that uses Bawaya.io for WhatsApp automation), you may request deletion of that data using this page.
We store WhatsApp-related data in sanitized form (recipient information is masked). Upon a verified deletion request, we will remove or anonymize all associated records from our systems.
Contact
For all data deletion and access requests: bawaya.2019@gmail.com
We aim to respond to all requests within 30 days.