Privacy Policy

1. Who We Are

Bawaya.io is a business automation and AI platform owned and operated by Moviley Clal HaMahoz Ltd. We help businesses build smart CRM systems, WhatsApp Business automation, customer follow-up workflows, proposal management, and booking systems.

Bawaya.io is owned and operated by Moviley Clal HaMahoz Ltd, Registration No. 514998285.

Contact: bawaya.2019@gmail.com

2. Services

Bawaya.io provides:

• AI-powered business automation and CRM
• WhatsApp Business messaging (owner-internal alerts and customer outreach when enabled)
• Booking and appointment management
• Proposal creation and management
• Admin dashboards for business operations
• Lead intake and follow-up workflows

3. Data We Collect

• Contact information: Name, phone number, and email submitted by leads and customers through consultation forms or intake flows.
• Business information: Business name, industry, and service requirements shared voluntarily.
• Booking and proposal data: Appointment details, proposal content, and related business context.
• WhatsApp message metadata: When WhatsApp Business messaging is enabled, we process message delivery status and inbound message metadata. No WhatsApp message content is stored beyond what is operationally necessary.
• Technical logs: Request logs, error logs, and audit trail data for security and service reliability.
• Usage data: Page visits and session duration for service improvement.

4. How We Use Data

• To provide the services you or your business requested
• To send business communication (proposals, booking confirmations, follow-ups)
• To provide support and respond to inquiries
• To maintain security and audit logs
• To improve service quality

5. Meta / WhatsApp Business Data

When WhatsApp Business messaging is enabled through Meta's WhatsApp Business API, the following policies apply:

• WhatsApp data is used only for the specific messaging service requested (business notifications and customer communication through approved WhatsApp Business templates).
• WhatsApp data is not sold to any third party.
• WhatsApp data is not used for unrelated advertising.
• WhatsApp data is not shared with unauthorized parties.
• Message delivery status events received from Meta webhooks are stored in sanitized form (recipient masked, no raw phone stored).
• We comply with Meta's WhatsApp Business API Terms of Service and applicable data processing requirements.

6. No Sale of Data

We do not sell user data to any third party. Collected data is used only to provide services and support. لا نبيع بيانات المستخدمين لأي طرف ثالث.

7. Data Retention and Deletion

Data is retained only as long as necessary to provide services, meet legal obligations, and maintain security audit logs. You may request deletion of your personal data by contacting us at bawaya.2019@gmail.com.

For Meta/WhatsApp-related data deletion requests, please visit our User Data Deletion page.

8. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. Contact us at bawaya.2019@gmail.com to exercise these rights. Identity verification may be required.

9. Analytics and Cookies

Limited analytics may be active in production. Analytics are used only to understand how visitors interact with the site and improve the experience — not for selling data or paid advertising at this stage.

Potential analytics tools: first-party analytics (such as PostHog) may be enabled. We do not use active advertising pixels at this time.

Cookies: technical cookies may be used for site operation (session, language settings). No active advertising tracking cookies.

10. Preview Pages

Preview pages (proposal-preview, funnel-preview, blueprint-preview) display sample data only and do not send real messages (no WhatsApp, لا WhatsApp، no email). No payment data is stored from these pages.

11. Payment Processing

We do not collect payment card data directly. Payments are handled through a secure third-party provider (iCredit).

12. Contact

For any privacy inquiries, data access, or deletion requests, contact us at: bawaya.2019@gmail.com

Legal compliance and privacy responsibility rests with the owner. Full legal review is required before paid campaigns are launched.